rekt Casino & Sportsbook FAQ
Users accessing rekt ask questions across a wide range of topics: account setup and verification, payment methods and transaction timing, game rules and betting markets, and account security. This FAQ page answers the most common inquiries so you understand how rekt works before and after you create an account.
Our goal here is to resolve questions about the mechanics of using rekt—from KYC verification steps through deposit and withdrawal, to game categories and account controls. If you find an answer below, you can proceed with confidence. If your question falls outside these topics, our support team is available via in-app chat during business hours to provide clarification or technical assistance.
For details on your legal obligations as a user, your jurisdiction's access restrictions, and our data handling practices, refer to our Legal Notice and Privacy PolicyFor our complete service terms and game rules, consult the Terms & Conditions
What this FAQ covers
- Account and registrationhow to open an account, KYC verification requirements, password recovery, and account security
- Payments and transactionsdeposit and withdrawal options including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers; processing time; and fees
- Games and marketslive-dealer tables, slots, sportsbook coverage of Liga 1 and Piala AFF, esports markets, and RTP information
- Account preferences and supportadjusting settings, pausing activity, opening support tickets, and contacting our team
We require two documents for Know Your Customer (KYC) verification: a government-issued photo ID and proof of current address. Your ID must be valid and clearly show your full name, date of birth, and ID number. Acceptable IDs include passport, national identity card (KTP), driving licence, or military ID.
Your proof of address must be dated within the last three months and show your full name and residential address. Accepted documents include recent utility bills, bank statements, government letters, or rental agreements. Submit clear, legible photos or scans of both documents via the rekt app during account setup. If our team cannot read your documents, we contact you to resubmit.
On the rekt login page, click the "Forgot your password?" link. Enter the email address associated with your account. We send a password reset code to your inbox within minutes. Click the link or copy the code, then follow the on-screen steps to set a new password. Your new password must meet the same security requirements: minimum 8 characters including uppercase, lowercase, numbers, and symbols.
If you do not receive the reset email, check your spam or junk folder. If the email does not arrive within subject to verification, contact our support team via in-app chat with your username and registered mobile number. We verify your identity and help you regain access to your account.
Two-factor authentication (2FA) adds an extra layer of security to your rekt account. After you enter your username and password, we send a one-time verification code to your registered mobile number via SMS. You must enter this code before accessing your account. This prevents unauthorized access even if someone learns your password.
2FA is enabled by default on all rekt accounts. You can manage your 2FA settings in the Account Security section of your account dashboard. We recommend keeping 2FA active at all times, especially if you access rekt from shared or public devices. If you change your mobile number, update it immediately in your account settings so you continue to receive verification codes.
Payments and transactions
rekt does not charge deposit or withdrawal fees. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, the full amount reaches your rekt account. Your payment provider may charge its own fees, but rekt passes no additional charge to you.
The same applies to withdrawals: we do not deduct fees from your requested amount. Your bank (mobile banking, local payment, online payment, or e-wallet) may charge a standard transfer fee, but this is between you and your bank. rekt processes your withdrawal request free of charge. Any fees you see are from your payment provider or bank, not from rekt.
When you submit a withdrawal request on rekt, our team reviews it to verify your identity and check for fraud. The review process typically takes 1–2 business days. During this time, your funds remain in your rekt account and are not sent to your bank. Once the review is complete, we approve or decline your request.
If approved, your withdrawal is processed to your registered payment method. Bank transfer times vary: some transfers arrive within hours, others take 1–2 business days depending on your bank and time of day. If you withdraw during a holiday such as Idul Fitri or Idul Adha, processing may take longer. Monitor your bank account and rekt dashboard for confirmation. If your withdrawal does not arrive within the expected timeframe, contact our support team with your withdrawal reference number.
rekt accepts deposits and withdrawals via the following payment methods: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. You can also transfer directly from your Indonesian bank account (online payment, e-wallet, mobile banking, or local payment).
Each method processes instantly for deposits. You choose your preferred payment method during checkout and follow the payment provider's on-screen instructions. For withdrawals, funds are returned to the same method you used for deposit. If you registered with online payment, your withdrawal goes back to e-wallet. Make sure your payment account is active and linked to your rekt profile. If you encounter payment errors, contact our support team with a screenshot of the error message.
Games and markets
RTP stands for Return to Player and expresses the percentage of total money wagered on a slot game that the game returns to players over time. For example, an means that, on average, the game returns 96 cents for every 1 dollar wagered across all players and sessions. The remaining non-specific info is the house edge.
RTP is a long-term statistical average and does not predict individual session outcomes. Your actual return in any single session may be much higher or lower. Games on rekt, such as Sweet Bonanza, Gates of Olympus, Mahjong Ways, Fortune Tiger, and Aviator, display their RTP in the game info or rules section. Higher RTP games statistically favor players over very long play periods, but variance remains high in short sessions. Always wager amounts you can afford to lose.
rekt offers live-dealer tables broadcast in real time from professional gaming studios. Our live game portfolio includes blackjack, European roulette, baccarat, and Dragon Tiger. Each table is hosted by a trained dealer and streamed via multi-camera feeds directly to your mobile or desktop app.
You can chat with dealers and other players at your table. Tables are available 24 hours a day, subject to studio operating schedules. Low-data streaming options allow smooth play even on slower connections. Check the Live Dealers section of the rekt app to see available tables, minimum and maximum wager limits, and current player counts.
rekt covers major football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also offer markets on MotoGP, badminton, and esports competitions such as Mobile Legends, Free Fire, and PUBG Mobile.
Each market displays available betting options (match winner, over/under goals, player props, live in-play bets). You select your wager, enter your stake amount, and confirm. Your bet confirmation appears in your account dashboard with a reference number. Live markets update in real time during matches. For detailed rules on each market type, visit our game rules section or contact support.
Account preferences and support
Log in to your rekt account and navigate to Account Settings. There, you can update your email address, password, mobile number, and profile information. You can also review your transaction history, view open wagers, and manage security settings such as two-factor authentication.
If you wish to pause your account temporarily, contact our support team via in-app chat and request an account pause. Provide your username and the reason for the request. We pause your account, preventing login and new deposits until you contact us again to reactivate. Your balance remains secure during the pause period. For permanent account closure, submit a written request to our legal team via support, and we process your account deletion subject to our terms.
To contact rekt support, open the rekt app and tap the Help or Support icon, typically located in the account menu. Select your issue category (account, payment, game rules, technical issue, or other). Describe your problem clearly and include any relevant details such as transaction reference numbers, account username, or screenshots of error messages.
Our support team responds via in-app chat, usually within 2–4 business hours during operating hours. For urgent issues, use the live chat option if available. You can also email support using the contact form accessible from our website. Always retain your support ticket reference number for follow-up. Provide accurate information to speed up resolution.
rekt periodically offers welcome promotions for newly verified accounts. Specifics vary and are subject to change, so check the Promotions section in your rekt app or our website for current offers. Any welcome offer will clearly state eligibility requirements, bonus terms, and how to claim it.
All promotions on rekt carry specific terms and conditions that you must read and accept before claiming. These terms include minimum deposit amounts, wagering requirements, eligible games, and expiration dates. Bonuses are credited to your account only after conditions are met. Contact support if you have questions about a specific promotion or eligibility.